Account help
If you are locked out or using a new device, use the app's email recovery flow with your screen name and recovery email. For manual help, email support from the recovery email on your account whenever possible.
Help desk online
BRB2K Support
Need account help, privacy support, data deletion, billing guidance, or a place to report something weird? Start here and we will route the request to the right inbox.
Please do not send passwords, government IDs, payment card details, health details, or other highly sensitive information.
- General support: support@brb2k.com
- Privacy and data requests: privacy@brb2k.com
- Use your recovery email when asking for account-specific help.
- Deleting BRB2K account data does not cancel App Store subscriptions.
What we can help with.
BRB2K support covers app access, privacy controls, data requests, safety reports, purchase questions, and account recovery guidance.
Privacy and data requests
Email privacy@brb2k.com to request access/export, correction, deletion help, restriction, objection, portability, or other privacy support. We may need to verify account ownership before acting on a request.
Delete chats or account data
In Settings, you can delete one buddy chat, delete all chats and AI memories, or delete account data. Account deletion may remove your screen name, profile data, chat history, AI memory, trivia progress, usage counters, and account records, except limited records retained for legal, payment, tax, safety, dispute, or abuse-prevention reasons.
Safety reports
In any IM window, use the contact menu beside the buddy name to report a conversation or hide and report a buddy. Reports may include recent conversation context so BRB2K can review, troubleshoot, enforce the Terms, and improve safety systems.
Subscriptions and purchases
Purchases are processed by the applicable app store and managed through RevenueCat. Manage, cancel, or request refunds through your app store account settings. Deleting BRB2K account data does not cancel a subscription or other app-store-managed purchase.
AI buddy reminders
BRB2K buddies are fictional AI entertainment experiences. They are not real people, professionals, emergency responders, therapists, financial advisers, lawyers, or substitute caregivers. Do not use BRB2K for emergencies or professional advice.
Send the useful bits.
A little context helps us respond faster, but keep sensitive details out of email unless we specifically ask for them.
- Your screen name and the email address linked for recovery, when relevant.
- The device, platform, and app version if you are reporting a bug.
- A short description of what happened and what you expected to happen.
- For privacy requests, the request type: access/export, deletion, correction, restriction, objection, portability, or account help.
- For billing confusion, include the subscription or usage-pack issue, but not payment card details.
Contact
Pick an inbox.
Use support for app help and privacy for formal data requests. If you are asking about an account, writing from your recovery email is the fastest way for us to verify ownership.