BRB2K Privacy Policy
BRB2K is a nostalgic instant-messaging app where users chat with fictional AI personas for entertainment. This Privacy Policy explains what information we collect, how we use it, how AI processing works, and the choices and rights available to you.
Please do not share highly sensitive personal information, health information, financial information, government ID numbers, passwords, or other secrets in chats. BRB2K AI buddies are fictional entertainment experiences, not real people, professionals, emergency responders, therapists, financial advisers, lawyers, or substitute caregivers.
1. Who We Are
BRB2K is operated by Better Things Better. For privacy questions, data requests, or deletion requests, contact privacy@brb2k.com.
2. Information We Collect
- Account and profile information. We collect your screen name, display name if provided, account identifiers, Device Key account metadata, recovery email address if you link one, email verification status, Terms and Privacy acknowledgement records, and account creation metadata.
- Conversation content. We store messages you send to AI personas and the AI responses you receive so your conversations can persist across sessions.
- AI memory and persona state. For features that support continuity, we may store compact summaries, facts, relationship state, open threads, persona presence, away messages, trivia progress, and usage counters.
- Device and app information. We may collect crash logs, diagnostics, app version, platform, and similar technical data through Firebase Crashlytics and related app infrastructure.
- Timezone. We may store your device timezone so AI persona schedules and presence can behave correctly.
- Purchase and usage information. If you subscribe, restore purchases, or buy usage packs, we receive subscription tier, entitlement, product identifier, transaction status, expiration, renewal-cycle, and usage-credit information from RevenueCat and the app store provider. We do not receive your full payment card details.
- Support, safety, and abuse reports. If you contact us or report a problem, we collect the information you provide and related account details needed to respond.
3. How We Use Information
- To create and maintain your account and screen name.
- To provide chat history, AI persona responses, memory, trivia, presence, usage packs, usage alerts, and subscription features.
- To send recent conversation context, persona state, and related feature data to AI providers so BRB2K can generate responses, memory updates, and trivia behavior.
- To operate, secure, debug, and improve BRB2K.
- To improve prompts, safety systems, abuse detection, reliability, and product behavior, including through aggregated or de-identified information where practical.
- To process Basic and Plus subscriptions, restore purchases, grant usage packs, track monthly chat credits, and enforce free trial or paid-tier limits.
- To respond to support requests, legal requests, and safety or abuse reports.
- To enforce our Terms and prevent spam, harassment, fraud, misuse, or attempts to bypass safety systems.
4. AI Processing and AI Answers
When you send a chat message, recent conversation context, persona instructions, memory, trivia state, usage status, and related feature data may be sent through our Cloudflare Worker to AI providers such as Anthropic and OpenAI to generate responses or support app features. AI responses are probabilistic and may be inaccurate, incomplete, offensive, unexpected, or unsuitable for your situation. You should not rely on BRB2K for medical, legal, financial, mental-health, safety, relationship, employment, education, or other professional advice.
We may use automated systems, provider safety tools, and manual review of reported content to detect abuse, troubleshoot issues, enforce our Terms, improve prompts and safety systems, and improve reliability. We do not sell your conversation content to advertisers. Unless we clearly ask for consent or provide another applicable choice, we do not use your conversation content to train BRB2K-specific AI models or ask our AI providers to train their foundation models on it.
5. User-to-User Communications
BRB2K is currently focused on AI persona chats. If BRB2K offers user-to-user messaging, profiles, friend requests, groups, shared content areas, or similar social features in the future, we may collect and store the messages, profile details, screen names, reports, blocks, moderation actions, and related metadata needed to provide and protect those features.
User-to-user content may be visible to the recipients or groups you choose. Recipients may save, copy, screenshot, report, or share that content outside BRB2K, so you should not share sensitive personal information, passwords, financial information, private images, or anything you would not want another person to keep.
User-to-user messages will not be guaranteed to be private or end-to-end encrypted unless we expressly say so in the app. We may use automated tools, provider tools, and human review to detect spam, harassment, exploitation, threats, illegal content, policy violations, or safety risks. We may review reported messages and related account information, take enforcement action, and retain limited records where needed for safety, legal compliance, dispute handling, or abuse prevention.
6. Legal Bases for EEA/UK Users
If you are in the European Economic Area or United Kingdom, our legal bases may include: performance of a contract to provide BRB2K; legitimate interests such as security, fraud prevention, support, and product improvement; consent where required; and compliance with legal obligations.
7. How We Share Information
We share information with service providers that help us operate BRB2K, including:
- Google Firebase for authentication, Firestore database services, Cloud Functions, and crash reporting.
- Cloudflare for Worker proxy and network services.
- Anthropic for AI chat model processing.
- OpenAI for AI utility processing, such as memory or trivia-related app behavior.
- RevenueCat and app store providers for subscription entitlement, purchase status, restore flows, usage packs, and customer identifiers.
We may also disclose information if required by law, to protect rights and safety, to investigate misuse, or as part of a merger, acquisition, financing, or sale of assets, subject to appropriate protections.
8. International Transfers
We and our service providers may process information in the United States and other countries. Where required, we rely on appropriate transfer mechanisms, such as standard contractual clauses or equivalent safeguards.
9. Retention
We retain account data, conversation history, AI memory, trivia progress, usage records, and related feature data while your account is active or as needed to provide BRB2K. In-app controls may let you delete a single buddy chat, delete all chats and AI memories, or delete account data. Deleting account data does not cancel an app store subscription, and RevenueCat, app store providers, logs, backups, tax, fraud-prevention, dispute, safety, or legal records may retain limited information where needed. Backup, logging, and security systems may retain residual copies for a limited period before automatic deletion.
10. Your Choices and Rights
You may request access, correction, deletion, restriction, portability, or objection to processing by contacting privacy@brb2k.com. We may need to verify your identity before completing a request. Depending on your location, you may also have the right to withdraw consent or complain to a data protection authority.
California residents may request to know, access, correct, or delete personal information and may opt out of sale or sharing where applicable. BRB2K does not sell personal information or share it for cross-context behavioral advertising as those terms are commonly used under California privacy law.
11. Deletion Requests
You may use available in-app controls to delete a buddy chat, delete all chats and AI memories, or delete account data. You may also email privacy@brb2k.com from the recovery email associated with your account, or include enough account details for us to verify ownership. Deletion may remove your screen name, profile data, chat history, AI memory, trivia progress, usage counters, and account records, except for limited records we or our providers must keep for legal, payment, tax, safety, dispute, or abuse-prevention reasons. Account deletion does not cancel subscriptions or other purchases managed by Apple or another app store provider.
12. Security
We use technical and organizational measures designed to protect information, including authentication, access controls, server-side API keys, and database rules. No online service can guarantee perfect security. You are responsible for keeping your device and account credentials secure.
13. Children
BRB2K is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
We have zero tolerance for child sexual abuse material, child sexual exploitation, grooming, or attempts to sexualize minors. We may use automated tools, provider tools, user reports, and human review to detect and respond to these risks. When we identify suspected child-safety violations, we may remove content, suspend or terminate accounts, preserve relevant records, and report to law enforcement, NCMEC, or other appropriate authorities where required or appropriate.
14. Changes
We may update this Privacy Policy as BRB2K changes. If changes are material, we will provide notice as appropriate, such as by updating the effective date, posting notice, or asking for renewed consent where required.
15. Contact
Questions, requests, and complaints: privacy@brb2k.com.